Privacy Policy Agen89 – Personal Data Protection for Malaysian Members

Agen89 values the privacy of every member. As an online entertainment platform serving Malaysians, we understand that personal information is sensitive and must be handled with the utmost responsibility.

This Privacy Policy is prepared in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia, and sets out agen89's privacy practices in plain, easy-to-understand language. We believe our members deserve to know exactly what happens with their personal data — without confusing legal jargon.

This Privacy Policy applies to all information collected through the agen89.im website, including when you register, make deposits via Touch 'n Go eWallet, GrabPay, DuitNow or other methods, play live casino games, engage in Sports Betting or baccarat, and when you interact with our customer support team.

Agen89 collects your personal data across several categories, depending on how you interact with our platform:

A. Registration & Identity Information

• Full name as per MyKad or passport
• Malaysian mobile phone number
• Email address
• Date of birth (for age verification)
• MyKad number (requested only during the KYC process)

B. Financial & Transaction Information

• Bank account or e-wallet numbers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) used for deposits and withdrawals
• Complete records of all deposit and withdrawal transactions
• Betting and game history
• Current account balance

C. Technical & Usage Data

• IP address and device information
• Web browser type and operating system
• Pages visited and time spent
• Login and logout data
• Geolocation data (states within Malaysia only)

Every piece of data we collect serves a clear and legitimate purpose. Here is how agen89 uses your personal information:

Agen89 does not use your personal data for automated decision-making or profiling that has a significant legal effect on you without human involvement.

Agen89 does not sell, rent, or trade members' personal information to any third party for marketing or commercial purposes. However, in the course of operating our services, data may be shared on a limited basis in the following circumstances:

• Payment Service Providers: Registered Malaysian payment gateways (including Touch 'n Go, GrabPay, DuitNow, and FPX processors) receive only the information necessary to process your transaction.
• Game Software Providers: Usernames and game data are shared with third-party game providers (such as Evolution Gaming) solely for the purpose of game synchronisation.
• Malaysian Authorities: Agen89 will disclose data when required by a court order, a Malaysian law enforcement agency investigation, or a valid legal compliance obligation.
• Independent Audit: Appointed third-party auditors verifying game fairness or financial compliance may receive aggregated data that contains no personal identifiers.

Agen89 implements multiple layers of security to protect your personal data from unauthorised access, alteration, disclosure, or destruction:

• 256-bit SSL/TLS Encryption: All communications between your browser and agen89's servers are encrypted using the highest industry standards.
• Two-Factor Authentication (2FA): An additional security layer is available for your account login.
• 24/7 Monitoring: An automated threat detection system monitors the agen89 platform around the clock for any suspicious activity.
• Restricted Access: Only authorised agen89 staff with a legitimate business need may access members' personal data.
• Separate Storage: Member funds and financial data are stored in systems separate from agen89's day-to-day operations.
• Regular Security Audits: The agen89 system undergoes regular penetration testing and security audits conducted by independent third parties.

Agen89 retains your personal data only for as long as necessary for the stated purposes or as required by Malaysian law. The following are our data retention guidelines:

• Active Account Data: Retained for the duration your account is active and for 7 years after account closure, in accordance with Malaysian financial legal requirements.
• Financial Transaction Records: Retained for 7 years from the transaction date in accordance with the Companies Act and Malaysian tax requirements.
• Support Communication Logs: Retained for 2 years from the date of last interaction.
• Technical & Log Data: Retained for 90 days for security purposes and technical troubleshooting.
• KYC Data (Identity Verification): Retained for 5 years from the date of verification or account closure.

Once the retention period has expired, your data will be securely deleted from all agen89 systems using methods that ensure the data cannot be recovered.

The agen89 website uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage patterns. The following types of cookies are used:

• Essential Cookies: Required for core website functions such as secure login, session management, and security. Cannot be disabled.
• Preference Cookies: Saves your preferences such as language and display format. Can be disabled, though this may affect your user experience.
• Analytics Cookies: Helps agen89 understand how members use our platform for continuous improvement. Data is collected in aggregate and contains no personal information.
• Security Cookies: Detects suspicious activity and helps protect your account from unauthorised access.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and agen89's Privacy Policy, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact our team at support@agen89.im. Agen89 will process your request within 30 working days.

Agen89 strictly prohibits the use of its platform by individuals under the age of 21. We take active measures to ensure our platform remains inaccessible to minors:

• Age verification is carried out during the registration process.
• The KYC process requires identity document verification to confirm age.
• Agen89 does not knowingly collect personal data from individuals under the age of 21.
• Should agen89 discover that data has been collected from a minor, that data will be deleted immediately and the account will be closed.

Agen89 may update this Privacy Policy from time to time to reflect changes in our data practices, Malaysian law, or service improvements. When material changes are made, agen89 will:

• Updating the "Last Updated" date at the top of this page.
• A prominent change notice will be displayed on the agen89 homepage for a minimum of 14 days.
• Sending an email notification to all registered members for material changes.

Your continued use of the agen89 platform after changes are published will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how agen89 handles your personal data, please contact us at:

You may also refer to FAQ us or Terms & Conditions for additional information regarding use of the agen89 platform.